Sports Betting and online casino are entertainment. 1010com puts all the tools in your hands so you can play at your own pace, within your means, and without losing control.
Responsible gambling means betting mindfully, within your financial and emotional limits, and treating it for what it truly is: a form of entertainment. Just as you might go to the movies or watch a Brasileirão match, betting on 1010com should be an enjoyable activity — not a source of stress, anxiety, or debt.
A 1010com takes this commitment seriously. It's not just talk: we provide real tools, accessible directly within your account, so any user can set limits, take breaks, or step away from the platform whenever needed. No red tape, no fees, and no judgment.
We understand that most Brazilian bettors play responsibly – following the Brasileirão, placing a bet on the Copa do Brasil, spinning some slots on weekends. But we also know that a smaller share of players may develop difficulties with gambling. For those cases, 1010com has clear protocols and humanized support available 24 hours a day in Portuguese.
This page covers everything you need to know about responsible gaming at 1010com: our tools, the warning signs to watch for, and where to find help if you need it.
All responsible gambling tools from 1010com are available for free in your account settings, with no need to contact support for most of them.
Set a maximum deposit amount per day, per week, or per month. This way you control how much goes into your account before you start playing, not after.
Set a maximum betting amount per session or per day. Once the limit is reached, new bets are blocked until the period resets.
Set a maximum playing time per session. When the defined time is reached, the platform automatically ends your active session.
Need a break? Block access to your account for anywhere from 24 hours to 30 days. During the pause, no login is possible and no bets can be placed.
For those who need a longer or permanent break. Self-exclusion blocks access for a minimum of 6 months and cannot be reversed during that period.
Access your full history of bets, deposits, withdrawals, and session time from the past 12 months at any time for a clear picture of your gaming habits.
You do not need to contact anyone to activate the main controls. Everything is accessible directly on the platform, whether on mobile or desktop.
Log in to your 1010com account on your phone or browser. Tap the profile icon in the top right corner of the screen.
In the profile menu, go to "Settings" and then "Responsible Gaming". All tools are grouped in that section.
Choose whether to set a deposit limit, betting limit, session limit, or activate a break. For self-exclusion, you will be directed to support.
Enter the maximum amount in BRL (for financial limits) or the time in hours (for session limits). The platform displays the active period before you confirm.
Limit reductions take effect immediately. You will receive an email confirmation with the details of your settings. Keep it for your records.
To request self-exclusion, reach out via live chat 24/7 or by email at suporte@1010com.best with the subject line "Self-Exclusion Request". We process requests within 24 hours.
None of these signs necessarily means you have a serious problem — but if you notice several of them occurring frequently, it may be time to talk to someone or use the available control tools.
You keep betting after a loss in an attempt to win back what you lost, rather than ending the session.
You use money set aside for essential bills, rent, or food to make deposits via Pix or boleto on the platform.
You avoid talking to family or friends about how much time or money you spend on betting, and feel the need to keep this activity hidden.
You feel restless or irritable when you can't bet, and thoughts about betting come up frequently even in other areas of your daily life.
The time you spend on the platform has grown progressively, and you often end up playing longer than you originally planned.
Commitments to family, work, or friends take a back seat to time spent on Sports Betting or casino.
If you or someone close to you is struggling with gambling, seeking help is the most important step – and the most courageous one. Problem gambling is recognized by the medical community as a health condition, one that is treatable and can be overcome with the right support.
A 1010com actively encourages any user who identifies with the signs described on this page to reach out to our support team. Our team can help activate the responsible gaming tools, explain the available options, and refer you to mental health professionals in Brazil who work with behavioral addiction.
Remember: seeking help does not erase your account history, carries no penalties, and is completely confidential. Your privacy is protected in accordance with our Privacy Policy and the LGPD.
The decision to play is yours. So is the decision to stop. The 1010com respects and supports both.
Gambling addiction is recognized as a health issue. The Federal Council of Medicine and the DSM-5 classify gambling disorder as a treatable condition. Brazilian psychologists and psychiatrists who specialize in behavioral addictions can help through cognitive-behavioral therapy and other effective treatments.
Responsible gambling isn't just a set of tools — it's a commitment that 1010com applies to every product, marketing, and customer service decision.
Every 1010com registration requires a valid CPF and date of birth verification. Users under 18 are blocked from creating an account. The KYC process reinforces this check for withdrawals above the set threshold.
1010com never uses artificial urgency tactics, loss-recovery messaging, or communications that encourage compulsive betting. All marketing is honest and respectful toward the bettor.
Our system automatically identifies usage patterns that may indicate problem gambling — such as sudden increases in deposits or unusually long sessions — and triggers internal alerts for proactive action.
During the self-exclusion period, the user is removed from all marketing lists and promotional communications. No offers or bonuses will be sent while the block is active.
We maintain educational materials covering odds, how slots RNGs work, what return to player (RTP) means, and why betting is not an investment strategy or a source of income.
All 1010com customer support staff receive specific training in identifying at-risk behavior and approaching users respectfully to offer help without causing embarrassment.
These questions are based on recognized clinical criteria. They are meant for personal reflection – there is no judgment, and you do not need to answer to anyone but yourself.
If you answered "yes" to 3 or more of these questions, it may be helpful to talk to someone. Contact the support team at 1010com via live chat 24/7 or set limits right now in your account settings. You do not have to deal with this alone.
If you answered "yes" to 1 or 2 questions, it is worth paying attention and perhaps setting preventive deposit or session limits as a safety measure. Prevention is easier than treatment.
A 1010com does not offer any services to individuals under 18. Sports Betting – whether on the Brasileirão Série A, Copa do Brasil, Libertadores, volleyball, or any other sport – and casino games such as slots, roulette, poker, and crash games are strictly reserved for adults.
Registration on the platform requires a valid CPF and date of birth verification. The KYC process reinforces this verification with a photo ID for withdrawals above established limits. Any account identified as belonging to someone under 18 is immediately closed.
If you are a parent or guardian of someone who may have created an account on 1010com, please contact us immediately at suporte@1010com.best or via live chat. We handle all necessary steps with priority and full discretion.
If you share a phone or computer with others, we recommend not saving your login credentials automatically and enabling two-factor authentication to ensure only you can access your account.
Every registration at 1010com requires a valid CPF, which is automatically verified against the Receita Federal database to confirm the account holder's identity and legal age.
Enable 2FA in your account settings to ensure no one else can log in, even if they have access to your phone or password.
The identity verification process, which includes a photo ID and selfie, ensures that only the account holder – as an adult – can withdraw funds from the platform.
Suspect that a minor has created an account? Reach out via live chat 24/7 or by email at suporte@1010com.best. We respond with priority and full confidentiality.
The most frequently asked questions about limits, self-exclusion, and how the responsible gaming tools work.
Sign up safely, set your limits from day one, and enjoy the Brasileirão, Copa do Brasil, slots, and much more with full awareness and control.
Any contact with support at 1010com regarding responsible gambling is handled with complete discretion and privacy, in compliance with the LGPD — Law No. 13.709/2018. Please see our Privacy Policy and the Terms and Conditions for more details on how we handle your data.